Open a Shared or Delegated Mailbox in Outlook for Mac and Windows
Mac Users have two methods available to access a shared or delegated mailbox. Use this method if you are a delegate for another user’s mailbox or when you have permission to several folders in a shared mailbox. You can also use this method when you have full access permissions to a mailbox.
1. In the Tools
menu, choose Accounts,
and select the
account that has access to the mailbox.
2. Select Delegation
and Sharing
3. Choose Shared
With Me tab
4. Choose + to add a
shared or delegated mailbox
(Alternatively, you
can also go to File > Open > Shared Mailbox, to open a shared or
delegated mailbox.)
Option 2: Use the web version of Outlook
1. Navigate to outlook.office365.com and log in with your normal user account.
2. Click the circle in the upper right with your initials
3. Select "Open another mailbox"
4. Type in the name of the shared mailbox and click "Open"
Option 1: Add the mailbox to Outlook for Windows
- Open Outlook and go to the "File" menu.
- Click on "Account Settings" and select "Account Settings" again.
- In the Email tab, then select the email account with access to the shared or delegated mailbox and click "Change."
- Once In the Change Account window, click "More Settings."
- Navigate to the "Advanced" tab.
- Under the "Open these additional mailboxes" section, click "Add" and type the email address of the shared or delegated mailbox.
- Click "OK" to close the Advanced settings window.
- Click "Next" and then "Finish" to complete the setup.
Option 2: Use the web version of Outlook for Windows
- First, open a web browser and navigate to outlook.office365.com.
- Then, Log in with your regular user account.
- In the upper right corner, click on your profile picture or initials.
- Select "Open another mailbox."
- Type in the name of the shared mailbox and click "Open."